Refund policy

Last updated: June 29, 2026

At NOT JUST SNOW, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our Return & Refund Policy is designed to comply with U.S. and New York State consumer protection standards to ensure a transparent and fair shopping experience.

SECTION 1 - RETURN WINDOW

You have 30 days from the date you receive your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

SECTION 2 - RETURN ELIGIBILITY & CONDITION

To be eligible for a return, your item must be in the same condition that you received it. This means the item must be:
• Unused, unworn, unwashed, and in its original packaging.
• Free from any signs of wear, stains, odors, perfumes, or alterations.
• Accompanied by all original tags, accessories, and promotional materials.
To complete your return, we require a receipt, invoice, or proof of purchase.

SECTION 3 - EXEMPTIONS & NON-RETURNABLE ITEMS

Several types of goods are exempt from being returned due to hygiene and safety regulations. Non-returnable items include:
• Custom-made, personalized, or altered products.
• Final sale items or gift cards.
• Hazardous materials, or flammable liquids/gases (if applicable).

SECTION 4 - RETURN PROCESS

To start a return, you must contact us at our support email provided below. Please include your order number, details of the product, and a photograph if the item arrived defective or damaged.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unless the return is due to our error (e.g., wrong item shipped or defective product), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

SECTION 5 - DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For verified transit damage or factory defects, we will provide a prepaid shipping label and issue a full refund or a replacement at no extra cost to you.

SECTION 6 - REFUNDS

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within a certain amount of days, depending on your bank or credit card issuer's policies.

SECTION 7 - LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Contact Information

  • Trading Name: NOT JUST SNOW
  • Legal Entity: "NOT JUST SNOW" LLC (Company No. 4896797)
  • Business Address: 2000 BOLYE ROAD 12 A, SELDEN, 11784, NY, United States
  • Phone: [Yahan apna phone number add karein]
  • Email: [Yahan apna support email add karein]
  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (EST)

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