FAQs

Have a question about your order, shipping, or returns? We’ve compiled a list of our most frequently asked questions to help you get answers quickly. If you can't find what you're looking for, please feel free to reach out to our customer support team.

1. SHIPPING & DELIVERY

Q: How long will it take for my order to arrive?
A: For domestic orders within the United States, delivery typically takes 7 to 15 business days after our standard processing period. International shipping windows generally range between 10 to 20 business days depending on customs processing in your destination country.

Q: What is your order processing time?
A: All orders are verified, prepared, and dispatched from our fulfillment center within 1 to 3 business days (excluding weekends and major U.S. holidays).

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping rates and delivery estimates will be dynamically calculated and displayed at checkout based on your delivery address.

2. TRACKING & ORDERS

Q: How do I track my package?
A: Once your package is dispatched, we will send you an automated shipping confirmation email containing your unique tracking number and a direct tracking link. Please allow up to 48 hours for the carrier system to update the tracking information.

Q: Can I change or cancel my order after placing it?
A: Because we work efficiently to process and ship orders quickly, we may not always be able to accommodate cancellation or modification requests after an order is submitted. Please contact our support email immediately with your order details, and we will do our best to assist you if the order hasn't entered the fulfillment phase.

3. RETURNS, REFUNDS & EXCHANGES

Q: What is your return policy?
A: We offer a 30-day return window from the date your package is delivered. Items must be unworn, unwashed, unused, and in their original packaging with all tags attached to qualify for a return.

Q: How do I initiate a return?
A: Please send an email to our customer support team with your order number and the reason for the return. If your return is eligible, we will provide you with the correct return address and instructions. Please note: Items returned without prior authorization will not be accepted.

Q: Who pays for the return shipping?
A: Customers are responsible for their own return shipping costs unless the product arrived damaged, defective, or we shipped the incorrect item.

4. PAYMENTS & SECURITY

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club, alongside secure express checkouts like Apple Pay and Google Pay.

Q: What currency will I be charged in?
A: All prices and transactions on our online store are safely processed in United States Dollar (USD $).

Q: Is my payment information safe?
A: Absolutely. Our platform is powered by Shopify and utilizes industry-standard 256-bit Secure Socket Layer (SSL) encryption technology. Your credit card information is processed securely through PCI-compliant gateways and is never stored on our servers.

Still Have Questions?

Our dedicated customer support team is always ready to guide you through your shopping journey.